Privacy policy

Privacy Policy

1. About This Policy

This Privacy Policy explains how personal information is collected, used, stored and shared when customers visit NoraVilo, purchase products or contact us.

Our online store is powered by Shopify.

NoraVilo is operated by LAM ECOM LIMITED in cooperation with Barbora Gebertová, the previous store owner, who continues to assist with the management and operation of the business.

Barbora Gebertová remains the registered Shopify account holder while the formal ownership transition is being completed.

Privacy contact for store operations:

LAM ECOM LIMITED

14 Science Museum Road, Tower B, New Mandarin Plaza, Room 701, Unit 127, 7/F, Tsim Sha Tsui, Hong Kong

Email: info@noravilo.com

Barbora Gebertová assists with the operation of the existing Shopify account and can be contacted through the same customer-support address.

2. Personal Information We Collect

Depending on how customers interact with our store, we may process:

  • Names and contact information

  • Billing and delivery addresses

  • Order and transaction information

  • Payment status and confirmation details

  • Customer-service communications

  • Browser, device and IP address information

  • Cookies and website usage information

  • Marketing preferences

Payments are handled through payment service providers. We ordinarily receive payment confirmations and transaction identifiers rather than complete payment-card details.

3. How We Collect Information

Information may be collected directly from customers during checkout, through contact forms, through website interactions and through service providers supporting our operations.

These providers may include Shopify, payment processors, shipping providers, fulfilment partners, customer-service platforms and analytics services.

4. How We Use Information

We process personal information for the following purposes:

Order fulfilment: To process purchases, arrange delivery, manage payments and handle returns or refunds.

Customer support: To respond to enquiries and resolve order-related concerns.

Security and fraud prevention: To identify suspicious activity and protect our customers and business.

Legal and accounting obligations: To maintain transaction records and comply with applicable requirements.

Website improvements: To understand website performance and improve the customer experience.

Marketing: To send permitted communications and provide advertising, subject to applicable consent and privacy requirements.

5. Sharing Personal Information

Where necessary, relevant information may be shared with trusted service providers, including:

  • Shopify and payment processors

  • Shipping and fulfilment partners

  • Customer-support providers

  • Analytics and advertising services

  • Professional advisers

  • Regulatory or legal authorities where required

We share information for legitimate operational purposes and in accordance with applicable data protection requirements.

6. Cookies and Marketing Preferences

Our website uses cookies and similar technologies to operate shopping-cart and checkout functions, understand website activity and support advertising where permitted.

Depending on your location, you may manage certain preferences through our cookie-consent controls, browser settings or the Your Privacy Choices page.

You can unsubscribe from marketing emails using the unsubscribe link provided in those communications.

7. Data Retention and Security

We retain personal information only as long as necessary for the purposes for which it was collected, including processing orders, accounting, customer service, resolving disputes and complying with legal requirements.

Retention periods depend on the type of information and applicable legal obligations.

We use reasonable organisational and technical safeguards to protect personal information.

8. International Data Transfers

Because NoraVilo operates internationally, customer information may be processed outside the customer's country of residence.

Where international data-transfer restrictions apply, we take account of the safeguards required under applicable data protection law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights to:

  • Access personal information held about you

  • Request correction of inaccurate information

  • Request deletion where legally applicable

  • Object to or restrict certain processing

  • Request data portability

  • Withdraw consent where processing relies on consent

  • Lodge a complaint with the relevant data protection authority

To exercise your rights, contact info@noravilo.com.

We may request appropriate identity verification before processing certain requests.

10. Children's Privacy

Our store is not intended to knowingly collect children's personal information in violation of applicable law.

If you believe such information has been provided, please contact us.

11. Updates and Contact

We may update this Privacy Policy when our business practices, services or legal obligations change.

The updated policy and effective date will be published on our website.

For privacy-related enquiries:

LAM ECOM LIMITED

14 Science Museum Road, Tower B, New Mandarin Plaza, Room 701, Unit 127, 7/F, Tsim Sha Tsui, Hong Kong

Email: info@noravilo.com