Shipping policy

Shipping and Delivery Policy

Order Processing

Orders are normally prepared for dispatch within 1–2 business days after payment confirmation, excluding weekends and applicable holidays.

Once your order has been dispatched, you will receive a shipping confirmation with tracking information.

Shipping Origin and Delivery Partners

Orders are currently dispatched from our fulfilment facilities in China.

We work with international and local logistics providers depending on the destination, including carriers such as YunExpress, DHL, FedEx, Aramex and local postal services.

The final delivery carrier may differ from the initial international shipping provider.

Estimated Delivery Times

Our standard estimated delivery time is 7–15 business days after dispatch.

Delivery estimates may be affected by customs clearance, carrier delays, public holidays or circumstances outside normal transit conditions.

Any delivery commitments stated during checkout and mandatory legal rights relating to late delivery remain applicable.

For EU consumer purchases, where no delivery date has been agreed, goods must generally be delivered within 30 days of the contract, subject to applicable law.

Order Tracking

After dispatch, tracking information may take up to 48 hours to become active.

If you have not received your tracking information or your shipment appears delayed, please contact info@noravilo.com.

Include your order number so our customer-care team can assist you.

Lost, Damaged or Incomplete Deliveries

If your shipment does not arrive, arrives damaged or contains missing items, please contact us promptly.

We will investigate the issue with the relevant fulfilment or shipping provider.

Where required under applicable law, we will provide an appropriate replacement, refund or other remedy.

For consumer orders, responsibility for loss generally remains with the seller until the goods are delivered to the customer or their nominated recipient, subject to applicable law.

Shipping Fees and Customs

Any shipping charges payable to us will be displayed before completing checkout.

Where customs charges, import duties or taxes may apply, the relevant information will be provided as required before purchase.

Customers retain their statutory rights regarding cancellation, delivery and refunds regardless of whether an order was purchased at a discounted price.